Our policy applies for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your wine must be unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned wine. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
We only replace wine if it is defective or damaged. If you wish to exchange defective or damaged wine, email us at firstname.lastname@example.org and return your wine to Dryridge Estate, The Six Foot Track, Megalong Valley NSW 2785.
To return your product, you should mail your product to Dryridge Estate, The Six Foot Track, Megalong Valley NSW 2785. You will be responsible for paying for your own shipping costs for returning your wine. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.